Service Design: From end-user experience to systemic innovation

With the beginning of March we started our last course : Service Design. This course is leaded by Simona Maschi, a co-founder and head of the Pilot Year programme, and Brian Rink from IDEO.

This time we were also able to choose between two topics.

First one was about cooperation with Copenhagen libraries. We were introduced to challenges that libraries are facing in the age of digitalization. More and more people are using internet as their main source of information and new ways of content distribution force libraries to evolve to better suits nowadays and future user needs.

Second topic was about telemedicine. In a pilot project tested by one of the copenhagen hospitals patients with COPD (chronic shortness of breath) are able to stay at home while having possibility for being remotely monitored and observed by doctors. Using small device connected to a TV and network patients can communicate with them via video calls and send data from wireless sensors attached to their body.

Because of decreased lungs capabilities every task is very exhausting for them. To experience that we did a small exercise. Everybody was given a straw and then with closed nose we run up and downstairs breathing only through it. It was awful feeling.

After that we brainstormed about all the issues that we were told about. Nice thing was that before brainstorming Brian and Simona asked us to move a bit as a warmup. We did some simple exercises and played “sound ball” improvisation game.

Then we had some time to think and choose one of the topics. I went for libraries